Submit, track, escalate and appeal
Complaint & Grievance
Creative International uses a governed complaint journey with identity verification, case status, assignment, resolution, reopen and appeal routes.
Confidential handling
Complaint information is limited to authorized users and should not appear in public or unrelated portal contexts.
Status visibility
A complaint should have a reference, owner, status, timeline and clear next action.
Escalation
Residents can escalate or reopen unresolved issues through the approved route.
Need a clear next step?
Use the approved route for applications, resident services, complaints, support or secure sign-in.