Request to verified closure
Maintenance & Service Requests
Hall service requests move through assignment, SLA tracking, evidence, closure, reopen and escalation.
01
Request
Describe the issue and relevant room or floor context.
02
Assign
Authorized staff receive the work item according to role and scope.
03
Attend
Assigned staff can accept, arrive, start, pause and update work.
04
Complete
Record materials or evidence and verify closure.
05
Reopen / escalate
Residents retain a visible route if the issue is unresolved or needs escalation.
Need a clear next step?
Use the approved route for applications, resident services, complaints, support or secure sign-in.